Customer Testimonials
Attentive and friendly. First name basis which was great! Kept me in the loop on everything.
Great to work with. Rob and Cody are top notch. Have worked with Rob on a number of vehicles. Never feel pressured.
They diagnosed and fix the issues if there are any and their communications are first rate, even when the news is not what a customer wants to hear.
Going to Classic Honda is always a pleasure! From the moment you drive in you are treated with professionalism and friendly service from everyone invovled. They let you know evrything about you repair and anything else that might need attention. The facility is very clean.
Our service attendant was on the ball; we delivered are truck for a recall and he got it done a day early; great servie.
I purchased my used Honda Ridgeline on Thursday and it wasn't ready for me to pick it until the following Wednesday. Yes, they had it an extra 6 days after i purchased it. When I arrived to pick it up, the gas tank was empty, and I had to wait in the show room while a manager went to fill it up. Why it wasn't filled before hand, I'll never know. After I've had the truck for a few days I received a notice from Honda about 3 separate recalls. Why the recall issues were not handled before ... Read More DealerRater - Jun 29, 2026
Fast appointment time, timely update. Car complete when they said it would be. Dejuan graciously offered to have someone pick me up at my home to come get the car after the work was complete (I was able to get there without needing that, but it was nice to offer).
Right from the beginning the people were friendly and tried to understand what you needed
They do a very good job getting you in on time. The repairs took as long as they said and checking out was easy.
Since my last visit on 06-26-26, I am going to have a difficult time to trust the Service Center. It is sad, because I have been a loyal customer for more than 4 years. I believe this might be the time to look for another dealer to service my car.
The Pricing for repairs and general maintenance has gotten out of hand with Honda while offering no discounts or coupons
Trust is the word that comes to mind. In an industry where car-buyers face so many unprincipled tactics, I'm pleased to say that Classic Honda in Streetsboro is a notable exception.
We just bought our second car through them and each time I've felt that the transaction was transparent and fair - no surprise changing of numbers at the last minute to increase costs to their benefit.
I've also used them for regular service for the past several years and everyone is friendly, courteous, thorough and respectful.
I repeatedly recommend them to anyone in need of either ... Read More DealerRater - Jun 25, 2026
Valerie and Gina are the funniest smartest and hottest advisors I’ve ever met. True comedic geniuses if you will
I love coming into classic Honda because of the friendly and exceptional service I receive from Gina
Always friendly and polite. Easy to work with. Shop is always clean and tidy. Nice people.
With not busy schedule, it was great to be able to call Honda of Streetsboro on Monday morning and be able to get him the same day. I truly appreciate the opportunity and consideration.
Great service as always! Long time customer. Made appointment on Saturday and was able to bring in my car on Monday!
Easy check-in, quick service for oil change/tire rotation and transmission service. The price was almost exactly what was quoted. The only “issue” I had was the inability of the tech to duplicate my issue with my reverse camera grid lines. I’m not mad about it, as I fully realize some problems take the proper conditions and lucky timing to duplicate. At least the tech spoke with me and explained what he tried to duplicate the issue and his search on Honda’s internal service docs which did not reference this issue. Thanks for the fast, friendly service!
Excellent Service Advisor (Valerie Deacon). She went the extra mile in evaluating the come-and-go-rattle in my car's dashboard on bumpy roads and in evaluating the performance of the cooling function in the front seats of this car with only ~4000 miles on it. Valuable employee. Please recognize her.
Brought in my Honda Pilot for recall repair and to check an error code. I was told the recall was completed and the code was a differential fluid temperature sensor but they reset it. Now I am getting a code every time I start my car but it goes away once I start driving. This is new since it was serviced. Gina told me they couldn’t get the code to come up so that’s why it wasn’t fixed but I can’t avoid this new code. Makes me suspicious.
They are very communicative on costs up front and it is easy to schedule appts. Staff is also very friendly.
Outstanding in everything they do & perform on my vehicle & their communication with me. They go above & beyond.
All the people that helped me were great. They told me what the problem was and didn’t try to sell me something I didn’t need.
My service visit was excellent!! Keith was great and was always communicating with me regarding my vehicle. I had it at another dealership and they could not fix it, Keith and his team found the problem and fixed it!
I scheduled an appointment for an A1 service online and I arrived early but was able too get my service completed quickly as I waited. All done well.
I had an excellent experience at Classic Honda, and I especially want to recognize Chris for his outstanding customer service. From the beginning, Chris was professional, knowledgeable, and genuinely helpful throughout the entire process. He took the time to answer all of my questions, made sure I understood my options, and never made me feel pressured.
Buying a vehicle can be stressful, but Chris made the experience smooth and enjoyable. His honesty, patience, and commitment to customer satisfaction really stood out. It's clear that he cares about his customers and wants to help them find the right vehicle for ... Read More DealerRater - Jun 20, 2026
Super helpful and friendly. They really take the stress out of car buying!
The dealership and employees are top notch. Their communication and willingness.to make the experience, painless and enjoyable. The management is very knowledgeable and willing to answer any questions that I had. I will always recommend Classic Honda to all of my friends and family because of the experience that I have had over the years. Thank you to Dustin and his crew!
They genuinely believe in customer service and satisfaction after a great sale. Jack and Alex were very efficient and thorough. Thanks again guys!
Service was done in a timely manner. DeJuan was very helpful. Hopefully all is well with my car.
I went in for an annual checkup and possibly a new battery. The service person was very thorough and helpful. He recommended that I get a new battery as the current one was over 3 years old. They were speedy and I felt confident that I would have another year worry free.
Routine service visit was very smooth. Everything went as planned and the estimated time that it would take was spot on.
Extremely professional and helpful. Great communication, and great service. Will be back.
Very transparent and very flexible. I appreciate the way Nate and Alex worked with us.
Repair of Tire valve rubber stem that was leaking. Purchased for new Goodyear tires. One of the tires valve stem was leaking showing up in the aluminum and install new valve stem. At this point repair looks good. I’m not sure if valvestem for the Tire that I purchased original installation would result in leaking valves that were not. That being said repair was satisfactory and the service advisor did a good job..
Very courteous and professional. Ben Trobel was very easy to work with. Everything went smoothly.
Great customer servic. By far the best service center I have dealt with. Thank you!
Good customer service. Car was done in time expected. Mechanic did not reset maintenance minder like usually happens.
The service team did a great job at all points in the process, from setting up the appointment till getting my keys. I have confidence in their service.
I walked into Classic Honda in March to test drive a CR-V, as it was one of the options I was considering. Mike Z explained the vehicle and answered all the questions I had. He told me to contact him whenever I was ready to move forward. He was able to find me the vehicle I wanted and made the whole process go quick and easy. I appreciated the no pressure and friendly atmosphere with all the staff I interacted with.
Charlie was absolutely amazing to work with. We drove 3 hours one way from Buffalo to purchase this vehicle, and the experience was worth every mile. Charlie was professional, knowledgeable, honest, and made the entire process smooth from start to finish.
Buying a car can be stressful, but he made everything easy and straightforward. The customer service was outstanding, and we never felt pressured at any point. I highly recommend asking for Charlie. The 3-hour drive was completely worth it, and I would gladly make the trip again for this level of service.
Thank you, Charlie and rest of the team ... Read More Google - Jun 13, 2026
Very courteous and professional. Also very neat and clean. Staff always communicates very well also.
Everything went very smooth and easy! Keith Stemnock was very kind and took good care of us with explanation of what my car needed! The video that Nick Sullivan sent explaining the work he was doing was impressive! Also was very impressed how soon my car was ready, Also, I believe it was Brooke who I spoke to on the phone to make the appointment and she was very kind and professional! Very nice experience! THANK YOU ALL
Quote was unbelievably high. Went to another service department and was quoted one third the price. I had been a 25 year customer and have six cars I regularly service. Had to pay $100 for them to diagnose, too. Checking other service departments before using Classic.
Classic Honda is always consistent with their customer service. I have been going to Classic for maintenance on all my Honda vehicles for the last 14 years.
Friendly staff and Jack was a godsend. Hope they continue with this kindness even after the sale. Thank the Classic Honda family again!
The classic honda service representative was friendly knowledgeable and listened to my issues with our Civic.
I had a great experience with Classic Honda. The service department was professional, friendly, and efficient from start to finish. They took the time to explain everything clearly, kept me informed throughout the process, and made sure my vehicle was taken care of properly. It’s refreshing to find a dealership that truly values customer service and stands behind their work. I highly recommend Classic Honda to anyone looking for reliable service and a positive experience. Thank you to the entire team for doing such a great job!
great service Keith & derek went above & beyond what I expected always a pleasure stopping in . thanks again
We had a 9:30 appt for just an oil change and didn’t get done until almost 11:00!!
Everything was fantastic! Very happy with the service I received. Was done in a timely manner!
It was fine. I wasn’t upsold on anything unnecessary and I had a reasonable time expectation set that was met.
They told me an estimate regarding how long the service would take and they were actually right on!
Knowledgeable people, gave options, didn't push me into recommended services. Corrected a problem caused by them without charging me. Feel comfortable relying on them for fair service.
The service team listened to my issues and thoroughly inspected and fixed the problem. Extremely happy!
Check in is easy, Anthony the service tech writer was efficient in processing the transaction. Vehicle was done in the time that was promised. Cost is comparable to non-dealer service center for oil change.
Service by everyone was outstanding! I will continue to rely on Honda to service my car.
I have been nothing but pleased with Classic Honda, and the treatment I received from Shanley was and has been stupendous. She makes you feel like family.
It was a great experience everyone was very helpful and kind. No crazy waiting at all.
Basic oil change was quoted as 1 hour service. My time at the dealership was over 2 hours and I was only provided with an update after seeking out the service rep and directly walking up to them.
I bought my first Honda. The sales team was wonderful. Very attentive & helpful. They made the process very easy
Customer service was excellent. I was able to get an appointment in a timely manner.
We had an excellent experience! Everyone was very respectful, helpful, and kind. Got a great deal on truck thanks to their help.
Ben was wonderful to work with! He spent as much time as necessary with me to go over a great car. I didn’t buy a car but it was a very fun experience with Ben. Alex was really nice to work with and super honest which I always appreciate! Highly recommend working with this dealership. When the time is right for me to buy a car, I will be visiting Honda of Streetsboro!
The staff was friendly, prompt and professional. They were able to schedule a service appointment within a reasonable amount of time, and had the problem diagnosed and repaired quickly. They communicated well throughout the entire process. Also gave me a car wash which nobody seems to provide anymore! A++ service. Highly recommend!
They were quick to send to service after we noticed some issues after purchasing vehicle.
I have taken all my Hondas to this location for the past 15 years. Always great service.
I had no problem and everything went well. The video they text me was great.
Great service as usual. Everything was explained to me on what needed done right now and what will need taken care of down the road.
My issue was solved quickly and in a friendly manner. Keith was the service representative and he did a great job explaining everything.
Always an amazing experience! Love this place! Have purchased many cars from you in the past and will do so in the future!
As always the service department is top notch. Communication was great. I would recommend to anyone to choose Classic Honda as your dealer of choice. Thanks and much appreciated.
very prompt and courteous, kept me apprised of progress with text and video nice waiting room
The staff were nice. The service was good and the location is convenient. Scheduling is easy.
We've had a battery draw issue on our 2021 Honda Odyssey since we purchased it new. It has left us stranded 10+ times and we've resorted to carrying a jump starter. The van has only been serviced by Classic Honda since new. We had a battery replaced under warranty at ~2.5 years. ~2.5 years later, the battery was determined to be bad again after testing good 4 weeks prior. The service department said everything with the electrical system tested fine and charged us $350 to replace the battery a second time in ~5 years. They did wave the $25 install fee, but said that since the ... Read More DealerRater - Jun 1, 2026
Efficient service but employees talk too fast. Doesn't feel personal or related. This has been my experience the last two times I'm brought my car in. Both employees were women.
Dustin and Liz are fantastic people. No problems with dealing with Negotiations. Got a fair deal on my old car and a good deal on my new car I will miss my old car, but not the gas mileage I highly recommend Classic Honda, when you’re looking at new Hondas. Great people
Thank you so much for the sharing video of the inspection! Keith S. was friendly and helpful!
Very knowledgeable staff answered all my questions and made the buying process easy. Salesman Jack was very helpful and professional. Ethan answered my online inquiry and was very promp in providing information as well.
Very quick and professional. Told me exactly what to expect and got me in same day!
Chris Gonzales is a great salesman! He made my experience at Classic Honda so easy and stress-free when I purchased my 2023 Honda Civic. He heard my budget, let me test drive all the vehicles I liked, and made sure I was taken care of during my visit. He was very transparent about everything which is what I also appreciated. I’d let him be my salesman again 1000 times over!
Had new tires installed, brake service, and other maintenance completed on our 2026 CRV Hybrid. I highly recommend the brake cleaning and adjustment service. As always the service advisors and the service technician were very professional and courteous. The video of the car inspection during the inspection is very helpful.
I recently purchased a new 2026 Honda CR-V Hybrid from Carl at Classic Honda in Streetsboro, and the entire experience was smooth and easy from start to finish. Carl and Mason were both very helpful, knowledgeable, and patient. They answered all of my questions and made me feel comfortable throughout the process.
Carl even took the time to help me set up a few features in my new car before I left, which I really appreciated. Everyone was super friendly, and I never felt pressured. I highly recommend Carl and the team at Classic Honda in Streetsboro if you’re looking ... Read More DealerRater - May 23, 2026
best service and great attention to detail. the service department really goes out of their way to make you feel like you are the only customer to work for
Agent Rob was very helpful in walking through all the information in choosing and purchasing a car. He is patient and nice. The finance manager was also very helpful and honest. Overall satisfied with customer service.
Classic Honda had a great selection of what I was looking for, a recent model Honda Accord. Carl Jones was very helpful, answering any questions I had and showing me several cars, including test drives. All the staff were helpful and friendly. It was a very positive buying experience.
My experience was streamlined, super efficient, very personable and professional.
This was the type of experience everyone HOPES to have when purchasing a vehicle.
Starting from my initial online interactions with the Pre Owned Manager "Alex Jividen" to being immediately greeted at the door by "Ben Trobel". Finally, "Mason Pereces" handled our closing/admin process expeditiously.
All three of these individuals were courteous and prompt. I felt welcome, never pressured and most importantly they were transparent in the process. I've been in and around all departments within this industry for over 17 years now ... Read More Google - May 19, 2026
Chris G is the best salesperson I've ever worked with. He's personable. He's knowledgeable about Honda vehicles. He's patient. There was absolutely no pressure. The process of easy. Streetsboro Classic Honda was a good place to shop and Chris was great.
I was told they could fix my auto engine to work correctly and after 3 days, they could not get it to work. I only have 33000 on my 2020 Honda Passport and see no reason why it would not work.
Service Department associates are very courteous.
Drove in with a low tire 20 minutes before closing, they took my vehicle in and fixed tire with a small on their face.
It was a wonderful experience buying my 2nd Honda CR-V from Classic Honda. Charles Gerbracht was very helpful in helping us find the specific car we wanted with no high pressure sales .
Very knowledgeable Honda Dealer. Very good service. They are always friendly and willing to do what ever it takes to get the job done. Highly recommended. Thank you.
Some chipmunks had chewed the wires on my HR-V and it wouldn't start. The service department had it repaired within 2 hours of my arrival.
This was an emergency stop due to a tire malfunction warning, and I didn't have an appointment. DeJuan signed me in immediately and ensured that the tires were carefully checked, the malfunction identified and fixed. It was excellent service and I left with current data on key systems and the tires fixed, warnings reset and a clean car! Thank you!
I bought an HRV from Classic on April 10. Chris was my salesperson. I had spoken to someone else originally but was handed off to Chris when I walked in . Chris was efficient, friendly and helpful. When we got to the finance department, I felt incredibly pressured to buy the extended warranty by Mason. I politely declined. Repeatedly. I left with my new car the same day.
The next day I brought the title to my old car to Classic. Mason told me to ask for him, which I did, and give it to him. He simply took it and walked ... Read More Google - May 14, 2026
Shanley Kline was super friendly and helpful! I really appreciate the excellent service with free multipoint inspection!